Client Outcomes

• Clear understanding and alignment on client expectations
• Key service areas
• Service level expectations
• Change management support
• Transparency and open lines of communication

"Best-fit, Best-value"

• Selecting the supplier that has the highest probability of success for the identified engagement that leverages:
  • Supplier geographical influence and infrastructure
  • Building-type skill and experience
  • Industry experience - skill-set
  • Alignment with client culture and values
  • Sustainability goals

Alignment

• Full alignment with Global Supplier Partner Program
• Detailed SOW - outcome or prescribed,  to align with client expectations and site requirements
• Development and implementation of KPI's for service level validation and contract compliance
• Governance inclusive of quarterly business reviews (QBR) to review contract compliance, performance challenges and areas for improvement or optimization
• Ensure that achieved KPI's are mutually-agreed measures of a successful service program between the Client and CBRE

Market Factors

• Market relevant wage rates by job classification and region to ensure account stability
• Benefits cost structure alignment with Collective Bargaining Agreement (CBA) or local employer payroll benefit requirements
• Sufficient deployment of labor to align with industry standards and output, equipment pairing (robotics / autonomous) and cleanable square footage by area type to ensure service levels are met

Alignment on Client Expected Outcomes

Alignment With Key Stakeholders

Selection Pairing of Service Provider

Market Relevant Wage Rate & Benefits + Productivity Standards